Back To School COVID Plan

bts-covid-safe-plan-blog-banner.pngThis year we are reimplementing our previous COVID plan during Back to School (B2S). 

We encourage you to come VERY early for B2S this year – earlier than usual, as our COVID plans will require more time, and this will impact your shopping duration. Also, we have the added issue of late deliveries to contend with this year and we anticipate this to continue throughout the month.

Correct shoe fitting like we provide, requires close contact so we ask you, as always, if you or any family member feel unwell the day you plan to visit, please consider rescheduling. January B2S is our busiest time of the year, and we want all our staff and customers to feel safe when visiting us in-store.

We have been and will continue to sanitize the Fitting Area, gauge and counter between each customer and we ask that you contain your family to your Fitting Area to reduce the amount of cleaning necessary for us.

During B2S we are asking that, where possible, one parent or carer comes and only bring the kid/s that require fitting and leave all other extra loved ones (siblings, grandparents, aunties, uncles, friends, another parent, etc) at home.

Here's the biggie...please bring your own socks!! Due to COVID sanitisation, we must wash every pair of socks between each customer - and you can imagine how quickly we will run out of socks! If you forget to bring your own, you can purchase socks in-store as try-on socks will not be available to borrow.

To maintain social distancing and to continue a flow throughout our store, entry for Kids Fittings will only be through our door nearest the carpark into our Children’s Department. The exit will be down the stairs via our Women’s Department, into Wongala Crescent.

We are required by law to have limited numbers of customers in-store at any one time. Therefore, whilst you are waiting for your turn, please take a seat OUTSIDE in the marked areas and once we have cleaned and sanitized the Fitting Area, we will invite the next family instore. 

We request you check in as you enter our store using the Service NSW COVID QR check in app and add all dependents. Hand sanitiser is available as you enter our store and at our counter. We ask that you always wear a mask in-store and where possible your children also.

Appointments are not required during our normal trading hours. We have an open-door policy to assist you in turn as you arrive throughout the day.

For those who require an appointment outside of our regular trading hours during January, closed-door appointments can be made Monday to Friday. Please contact us via email advising us the number of fittings required and your preferred days and time. Appointments will not be taken during our regular trading hours as we discourage que jumping and cannot guarantee that we can commit to your appointment time.


Our regular trading hours are:-

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 9:00am - 3:00pm
Sunday 9:00am - 1:00pm
New Years Day Closed
January Public Holidays 9:00am - 1:00pm

 And remember...please bring your own school and sports socks!!

Thank you for your co-operation to assist us to help you, and we look forward to seeing you instore soon!


+Marion, Elise, Julie & Nicola