Online Shipping & Returns
Our website is kept as current as possible. We have a large number of shoes available in store that are not displayed on our website, as their availability cannot be guaranteed. Occasionally items ordered online may not be in stock in our store. We will inform you via email should this be the case and endeavor to secure the item(s) for you. If there is going to be a delay, we will contact you with the expected delivery date. If you do not wish to proceed with your order, we will happily refund the entire purchase amount.
We use Australia Post to get your order to you as quickly as possible and delivery anywhere in Australia.
Postage should take approximately 7-10 days to arrive. At this stage we do not ship internationally.
Delivery timetables are a guide only and based on reasonable expectations and experience. At peak times (eg Christmas) your parcel may take longer than expected to arrive. Sparks Shoes will not be liable for any loss or damages resulting from a failure to deliver in accordance with the timetables.
Orders received after 12pm may not be dispatched until the following day.
As we require a signature on delivery, please specify a business hours address for delivery, not a Post Office Box. If goods are being delivered to your home, please ensure someone is at home who can sign for the delivery. If no one is available to sign for the goods the parcel may be returned to your local Post Office for pick up.
Once your order ships from our online store, you will receive an email confirmation containing your shipment tracking number that you can follow at the Australia Post Website. Should your order not arrive within the specified time, contact Australia Post and quote your tracking number sent to you in your shipment confirmation email. If Australia Post cannot find your parcel, we will lodge an inquiry on your behalf.
RETURNS AND EXCHANGE POLICY
We will provide you with a refund or exchange if you simply change your mind or make a wrong decision. Goods must be returned within 14 days of purchase of the goods, with the original sales receipt, unworn and in their packaging (this includes the shoe box) in saleable condition.
We do not refund or exchange on sale or reduced items unless faulty.
Any refunds will be done the way in which they were processed. EFTPOS and Credit Card transactions will be refunded on the card in which the purchase was transacted.
NOTE: The refund is for the items/s and does not include the postage charges.
RETURNING AN ITEM
We understand that sometimes you are not happy with the product you have selected. Return postage is at your expense. We recommend you post your return via Registered Post. Should you wish to exchange for another item, then the delivery of the exchange item will be at your expense.
- Contact us at firstname.lastname@example.org and advise us your reason for return. We will email you with a pre-addressed label and Return Authorisation Number which you simply print.
- Pack all items to be returned together with your original purchase receipt
Once your returned parcel arrives, we will inspect and process your product within 7 days. We will then send you an email confirming your exchange or refund. Please allow up to 10 days for a refund to show in your account due to bank processing.
Gift Vouchers are excluded from this policy.